Too many immature eggs

My daughter just completed her 2nd round of IVF. The first round yielded 7 out of 9 mature eggs but only one good blastocyst. This round yielded 14 eggs, and only 2 were mature. Only one of those fertilized & is on Day 3. Was a mistake made by the clinic? She is devastated & has gone over the max her insurance provides. 80% of her eggs should have been mature!